If you have questions or any other special requests and you can’t find the answer in the following FAQ’s, please contact us and we’ll be more than happy to assist you.


1. Registry
1.1 Do I have to register to buy at novaPop.com?
1.2 How can I register at AllnovaPop.com?
1.3 What advantages does it have to register at novaPop.com?
1.4 Can I modify my registry information?


2. Shopping at novaPop.com
2.1 How can I shop at novaPop.com?
2.2 Can I checkout later, after I have made a decision?
2.3 Payment options
2.4 I can´t find what I´m looking for. Can I make a custom order?
2.5 I want to order a portrait for someone else, how do I do that?
2.6 How do I send you my photo/s?


3. Security and confidentiality
3.1 How does novaPop.com guarantee the privacy and confidentiality of my personal information
3.2 Is novaPop.com a secure site?

4. Shipping policy
4.1 How much do you charge for shipping my order?
4.2 How long before I receive my order?
4.3 What if I am not available to receive my order?

5. Privacy Policy



1. Registry

1.1 Do I have to register to buy at novaPop.com?
Yes, but don’t worry, to register at novaPop.com means only that you have to tell us who you are and where do you want your order shipped. Additionally, you can tell us a bit more about you so we know who is buying from us and what you are looking for. By providing this information you will help us to serve you better.
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1.2 How can I register at novaPop.com?
Click on the Register link on the side of the screen and fill out the form that will appear on the page. Easy, right? Now you can benefit from all the advantages from being registered at novaPop.com.
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1.3 What advantages does it have to register at novaPop.com?
By registering at novaPop.com you will be able to:
- Track your orders online
- View your order history
- Make new orders faster
- If you wish, you can receive special offers from novaPop.com
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1.4 Can I modify my registry information?
In the shopping cart navigation menu you will find a link named My Account that will take you to your personal information, once you enter your email and password. If you modify your information in this form, our database will be automatically modified as well.
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2. Shopping at novaPop.com

2.1 How can I shop at novaPop.com?

You arrived to novaPop.com, is a nice site, isn’t it? Navigate throught our pages and enjoy our showcased examples. These are portraits ordered by people like you that wanted their own pop art portrait or just to make that special someone happy by giving them a very personalized gift.

Tell us how you want it

- Are you ready? Then click on and tell us how you want your portrait in only 3 easy steps that will make your order unique:

1. Style
In this section you will select the style you like the most. You will see all the different compositons made up of one, two or more panels and the available orientations: rectangular, landscape, etc. Don’t worry, at all times you will preview graphical examples so you can have an idea of how each style looks like.

2. Size
Depending on the style you choose in the previous step, we will show you the available size for that style. Next to each size, a base price will be displayed, which is how much your portrait will cost in the style chosen, in paper, no frame and with only one person featured.

3. Endings
This is the last step in the process to personalize your portrait. You’ve already chosen the style and size. Now you will have the option to decide if you want:
- Frame: we will show you the price of framing your portrait depending on the size you chose.
- Canvas: we will show you the price of having your portrait in canvas depending on the size you chose.
- More than one person/photo: we will show you the price of having more than one person/photo in your portrait, depending on the size you chose.


You are almost done. If you are ready to order, just click to add to your shopping cart.


Adding to the shopping cart:

Click on .
Your order will be added to your shopping cart which you can preview in the top right corner of the page. You can preview your orders by clicking in each of the products displayed. You can verify that your order is correct: portrait, quantity and price, according to your selections. The price shown on your shopping cart includes your order (excluding shipping charges and applicable sales taxes), plus any other free special offers we might eventually add to your order (tshirts, mugs, etc) from novaPop.com. If you don’t want to add these offers, just remove them from your cart (don’t worry, we won’t be offended!)

You changed your mind? It’s allright; you can still modify your order by simply deleting your order in the shopping cart and starting your selection all over again.
Do you want more? Of course, it’s so easy and the portraits are so cool, you might want to buy them in pairs. Click on and start the three steps again. Your orders will accumulate in the shopping cart until you decided to checkout.

Checkout

If everything is correct and you wish to check out, click on .

If you are a registered user (read more on Registering) you will just need to introduce your username and password to start the checkout process. You will complete the following steps:

·Verify your shipping address: In case this is a gift or if you want your portrait shipped to a different address than your shipping address, you can specify this option from here. You will also be given the option to add, if you wish, a message for the gift card we include in the order.
·Indicate your payment method (Read section Payment options) and the billing address: You can indicate separate billing and shipping addresses.
·Order summary: Verify that all the information is correct in your order and proceed to
·Send us your photo: Congratulations! You have just finished the buying process. Now to the fun stuff: email or send us your photo/s so we can customize your portrait. (Read more on How do I send my photos?).

If you are not a registered user, you have to register to start the checkout proccess (read more on How to register in novaPop.com?)
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2.2 Can I checkout later, after I have made a decision?
If you wish to consult with your pillow before going to checkout, novaPop.com allows you to save your selection for future visits to our site. You will need to be registered before saving your selections (Read more on How to register in novaPop.com). Next time you visit novaPop.com and you log in, you will be able to see all your previous selection in your shopping cart.
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2.3 Payment options
You can choose from the following options:
- Credit card: Visa, Mastercard
- Bank transfer to:
    Ilustraciones Personalizadas de Imagen, SL, S.L.
    Bank: IBAN: ES72 2100-1691-14-0200100026 Caixa

Please make sure to specify your order number. Not doing it, could delay your order process several days.
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2.4 I can´t find what I´m looking for. Can I make a custom order?

Is there anything you were thinking about and is not available in the formats that we offer? Don´t worry, that´s ok. We have tried to limit the available options so it would be easier for you to order, but we are open to all indecent proposals out there: just drop us an email to info@novaPop.com. In two business days, we will contact you with a proposal.
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2.5 I want to order a portrait for someone else, how do I do that?

It’ s very easy. Go throught the ordering and check out process as you would if it was for yourself. Select the shipping address for that special someone that will receive the order. Additionally, you can write the text for the gift card that we’ll include with the portrait.
Now, this time you don’t have any excuses to come up with an original gift!
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2.6 How do I send you my photos?

You have different options:
- By email: email to us your photos to the address fotos@novaPop.com. The file should be no bigger than 250Kb big. Please include your novaPop.com username with your email. You will receive a confirmation email from us once we receive your photo/s.
- By regular mail: We can scan your photos for you. Just send them to us the following address and we will take care of it at no extra charge. Try to pack the photo so it won’t bend (we recommend you put a rigid carton in the envelope). As soon as we receive the photos, we will let you know by email. We regret that we cannot be held responsible for lost photos in the mail. The address where you should send the photo/s to is:

novaPop.com
novaPop
C/Narcisos, 27 Bajo
Madrid 28016
Spain
Spain

In order to make the best portrait out of your photo/s, we highly recommend that you send us a good quality picture, where the face of the person will be clear and with a good contrast (not dark or burnt). The ideal picture is a headshot of the person. If you want to have a “fun” portrait, we recommend you add some accessories to your picture (glasses, hats and earrings all make great details in our popart portraits)

Note!
·Don’t send us more photos than the ones you chose in your selection. If you chose a portrait of 4 panels with two faces, you will only need to send 2 photos. In case we receive more photos than needed for your order, novaPop.com will use them in the order they were received.
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3. Security and confidentiality

3.1 How does novaPop.com guarantee the privacy and confidentiality of my personal information?

At novaPop.com we are very concerned about the privacy and confidentiality of our customer’s information. All the transactions done through the ordering and gathering of information processes are processed under a secure server. All the information gathered through our server will be used solely to process your orders. We can as well as contact you for future offers and services we might provide, as long as you authorize us to do so.
novaPop.com guarantees not to share any information provided to us in the registration process to any third party company, unless you authorize us to do so. If you wish to be deleted from our database, please send us an email to info@novaPop.com.
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3.2 Is novaPop.com a secure site?
Absolutely. novaPop.com utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, through a SSL protocol that encrypts the information.
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4. Shipping policy
4.1 How much do you charge for shipping my order?
novaPop.com will inform you of the shipping cost of your order in the checkout process before you confirm your order.
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4.4 What if I am not available to receive my order?
novaPop.com will ship through FEDEX or SwissPost. You will have to sign to authorize delivery of your package.
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5. Privacy Policy
5.1. Protection of personal data. In compliance with Law 15/1999 of December 13, Protection of Personal Data, Illustrations, Custom Image, SL informs users of the Site http://www.snappybook.com, http://www.nuzart.com, http://www.decoraphotos.com, http://www.novapop.com, http://www.nosolopapel.com, http://www.funforface.com, that the information provided through our website using the relevant forms and e-mails received, and that are considered personal data will be included in our files, with the aim of handling the service requested, respond to your request and / or process your order. You further authorizes Custom Illustration Image, SL retains its data indefinitely in order to consult them on subsequent requests and statistics.
These files are registered in the Spanish Agency for Data Protection in accordance with current legislation and regulations.
Users guarantee and respond, in any case, the truthfulness, accuracy, validity, authenticity, relevance and excessiveness of the personal data provided, and undertake to keep them updated.
In cases where an application for necessary fill out a form with your personal data, performing the same necessarily imply that it has been informed and have given their express consent to the contents of this privacy policy.
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5.2. Data provided by third parties. In case the application shall include personal data, by non-holders, the user must, prior to their inclusion, to inform such persons of the contents in this privacy policy. Custom Illustration Image, Ltd. disclaims any liability for breach of this requirement.
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5.3. Juvenile Data: Not authorized to provide data for persons under fourteen years of age through this website. Custom Illustration Image, Ltd. disclaims any liability for breach of this requirement. We encourage parents or guardians to take steps to ensure that their children under fourteen years of age did not consult this website.
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5.4. Commercial communications by electronic means. The communications sent by e-mail or other electronic means will be necessary to process your request. However, are those who have been accepted or expressly authorized recipients in accordance with Law 34/2002 of July 11, Services Information Society and Electronic Commerce, except as provided by Article 21.2 of that Act, as amended by the First Final Provision of the new General Telecommunications Law. For this reason, the User authorizes Custom Illustration Image, SL to send commercial communications through electronic means.
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5.5. Security measures: Illustrations Custom Image, Ltd. has adopted the security levels of data protection required by law, and has installed all means and technical measures available to the state of the technology to prevent the loss, misuse, alteration, unauthorized access and theft of personal data.
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5.6. Duty of confidentiality. The user has the confidentiality and secrecy of employees Custom Illustration Image, SL and all those who process data on behalf of it. Notwithstanding the foregoing, the user is aware of the possibility that the security of communications over the network is not invulnerable.
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5.7. Rights of those affected. Users may exercise their rights of access, rectification, cancellation and opposition of personal data in accordance with the Organic Law of Protection of Personal Data and the RD. 1720/2007, by writing, attaching a copy of your ID or passport, to the following postal or email address (only to request the removal of electronic transfers): Illustrations Custom Image, SL C / Torricelli, 4. Polygon Las Cumbres. Don Benito (Badajoz - Spain). info@novapop.com
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5.8. Use of Cookies and other devices when you browse our website, podemosrecopilar information such as your Internet Protocol address, browser type, domain names, access times, and the operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information about the date and time of your visit and information where you have navigated within the Site. This information is collected for the sole purpose of improving our services.

An "Internet protocol address" or "IP address" is a number that is automatically assigned to your computer when using the Internet. In some cases your IP address stays the same browser session to browser, but if you use an Internet access provider, your IP address probably varies from session to session. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow.

"Cookies" are small packets of information that a website sends to your computer hard disk while you are viewing a web page. We use both session cookies (which expire once you close your browser) and persistent Cookies (which stay on your computer until you delete them) to provide better service. If you choose to disable cookies, some areas of the Website may not work.
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5.9. Contact us. If you have any questions about our Privacy Policy, or would like to make any suggestions or recommendations, please contact us through the next info@novapop.com
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Gift certificate

It is the fast and easy way to make sure everyone gets the perfect gift.

What they tell about us

A lot of mass media have reflected our initiative and recommend us as the most modern and original alternative of decoration.

Specials
Conoce los productos que hoy tienen descuento


Yes We Can (couple) (100x135 cm)

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111.56 EUR
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Samples Gallery

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Digital File

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News
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